First of all, we would like to apologize for the inconvenience. We will do everything we can to send a new spare part or arrange a replacement as quickly as possible. To make a complaint, please contact our customer service at hello@kidsconcept.se. In the email, please include:

1. Name and address
2. Order number
3. Phone number
4. Attach a photo of the defect and a brief explanation of what is broken on your product.

Email us at hello@kidsconcept.se with your order number and which part it concerns, and we will send it free of charge.

You have a three-year right of complaint under the Swedish Consumer Sales Act. It applies to original defects in the item.

Use a return (open purchase) if you have changed your mind – you have a 30-day open purchase, and the item must be intact and in its original packaging, with a return cost of SEK 49 deducted. A complaint applies when something is wrong with the item, and is handled free of charge. If you are unsure, get in touch and we will guide you to the right option.

We have a delivery time of 1-3 working days within Sweden. If you place your order before 1 PM (Monday - Friday) we usually ship it the day after. During large shopping periods, such as November and December, it may take an extra week for the package to arrive.

We have free shipping on all orders over €99. Otherwise, a shipping fee will be added. Your package will be delivered by Schenker.

We sell to Sweden and many countries within the EU. But keep your eyes open because we will soon be able to ship to even more countries. In addition, we have several retailers, (both online and physical stores), around the world who sell our products.

You can track your order using your parcel ID that you have received via email. If you cannot find the email, a tip is to check your spam folder to make sure it has not ended up there.

Sometimes it happens that children receive duplicates on their birthday. In that case, it is of course possible to make a return. With us, you have a 30-day open purchase and it starts to apply on the day you receive your delivery. Fill in the form you received with your order and put it in the package together with the product. In order to be able to make a return, the product needs to be intact and in its original packaging. Therefore, also make sure to pack it well before you send it back so that nothing happens on the way. One tip is to use the same packaging you received it in to save on the environment. Put the return slip that came with the package with your order on it and hand it in at your delivery point. Ask for a receipt that you have sent your package. As soon as we have received your order back, we will make a refund via Klarna. We will deduct 49 SEK in return shipping costs. If you have questions about your return, you can always contact us at hello@kidsconcept.se.

Almost everyone at our headquarters has children and we know how important it is to have safe toys. Children should be able to have fun and play without us having to worry. In Europe, we have strict legislation and government control regarding the safety of toys. We follow all laws and regulations regarding product safety and test all our products according to the standards that exist. For a toy to be approved, it must have a CE marking. This means that the toy meets the requirements according to, among others, the standards EN71-1,2,3. This in turn means that we follow all the rules that apply to small parts, crushing hazards, choking hazards, dyes, flame safety and certain chemical substances. We ensure this by having an independent testing laboratory test the toy before it comes on the market, so that it complies with the applicable safety requirements. In addition, we have a test panel at the headquarters that pulls, tugs, tears and knocks on all our new toys to further ensure that everything is safe for your child.

We use different types of wood such as MDF, schima, pine, plywood, rubberwood, beech and poplar. Which we use depends partly on the appearance but above all on the fact that it should be safe to mess around and play with. The materials for each product are specified on the product page.

We manufacture most of our products in Asia, but also in Europe. We collaborate with about twenty fantastic factories around the world that we visit continuously. It is important for us to check that all factories and suppliers we work with comply with the regulations, environmental and labor requirements.

The working environment and working conditions of our suppliers are a high priority for us. All our suppliers must sign our code of conduct, which is included in our agreement. The code of conduct is based on the UN Declaration of Human Rights, the UN Convention on the Rights of the Child and the ILO (International Labour Organisation) conventions on working conditions and rights at work. Most of our factories are also controlled according to well-known initiatives such as BSCI, SEDEX, SA8000 and ICTI. If the employees are doing well, our products will do so too.

We follow the laws we have within the EU. For example, we have the chemicals legislation "REACH". Then it is our routine to inform our suppliers about relevant hazardous chemicals in the particular product they manufacture for us.